WONTHAGGI Holden prides itself on customer service and care, which was recognised when the dealership won a raft of awards at the recent Holden awards ceremony.
The biggest of these awards – the New Car Sales Consultant Rural Premier Award – was awarded to Wonthaggi Holden’s James Chetcuti after outselling all other rural sales consultants.
James was also awarded the Achiever Status Award for the eighth year running and the dealership was awarded the 110 club award for the second year running after achieving over 110 per cent of the Holden sales target for the year.
Wonthaggi Holden dealer principal Tony Cuzzupi spoke highly of James’ achievements.
“He’s done exceptionally well; we put him on a as a trainee salesman when he came here – he hadn’t sold cars previously so we’ve trained him up into selling cars and every year he’s excelled,” he said.
“To win the sales award year after year is really unheard of. We’re proud we’re the dealer that got him there and then he got the big one this year – you can’t expect much more than that.
“Every day Wonthaggi Holden has customers with little idea about what car they want.
“When customers come in we don’t just try to sell them the cheapest car or the one that’s on special – the one that suits them is the one that they end up buying.
“When people come in we ascertain what type of vehicle they want, we try and guide the customer into the right type of vehicle for them. We’re not there just to sell them a car; we sell them the right car for them. That’s where the appreciation comes from the customer later after they’ve bought the right car.”
James was modest but proud to be recognised.
“It’s a big achievement but I work hard at it,” he said.
“It’s a good thing to be recognised; we provide good customer service and honest deals.
“We couldn’t have achieved this without the customers and their loyalty. And of course, our staff – if you don’t have a good backing you don’t achieve anything.”
It’s not only sales where Wonthaggi Holden has excelled, with service advisor Paul Hammer rewarded for customer service and care at the Holden Service Centre.
Paul started working in the workshop just over three years ago and was quickly promoted to the role of service advisor.
Tony said he has done a great job over the past two years in that position.
“We’ve got customers continually recommending him or saying they’ve been looked after exceptionally well which is great when we get that sort of feedback,” he said.
“We get feedback from Holden; they survey all our service and sales customers and we get all our reports back with virtually 100 per cent, and we do rate as one of the highest in the state in that area.
“It’s recognition from Holden that we’ve been doing our job but we’re always looking at ways to improve.”
Paul said the award was due to a great supportive network at the service centre.
“Mechanics has been a hobby nearly all my life so it’s been great to work in this industry,” he said.
“It’s been very challenging but also quite satisfying.”