THE people of Bass Coast and South Gippsland shires have rated the performance of Bass Coast better than its neighbour in the latest, independent Community Satisfaction Survey.

The 400 Bass Coast residents surveyed earlier this year said Bass Coast was five points better than South Gippsland on ‘Overall Direction of Council’ 49 v 44, Community Consultation wasn’t quite as good but Bass Coast scored better for Advocacy.

Where the condition of local roads was concerned, Bass Coast was rated much better than South Gippsland 36 v 27.

The Mayor Cr Kimberley Brown was pleased to see improvement in some sections of the survey:

“This year’s Council’s Customer Satisfaction Survey ratings have been released, and we have largely maintained ratings from 2014 with values across all measures generally on par with last year’s results,” Cr Brown said.

“Our ratings for some areas and demographics have improved, which is great to see, however they have dropped slightly for others.

“We are on track with our Long Term Financial Plan and our new Communications and Engagement Strategy, once adopted, will give us better direction when it comes to engaging with our entire community, so I look forward seeing what we can achieve over the next 12 months. I would like to think that with our focus on improving our services, our engagement and our facilities, that satisfaction levels will move in a positive direction.”

South Gippsland

For the record, South Gippsland Shire Council didn’t fare too well overall , in the eyes of the local residents who were surveyed.

Only 8% said there had been any improvement in the ‘Overall Council Direction’; 21% said the shire had actually gone backwards.

Their responses also saw South Gippsland slide further down the ladder of large rural councils; five points lower for Community Consultation despite the launch of ‘My Say’ online, eight points lower for Advocacy despite delivering the $5.345 million Korumburra children’s centre and a whopping 18 points lower for the condition of local roads, when most of the public’s concern relates to Vicroads’ roads.

Only 18 per cent had any issue with the shire’s performance on ‘Customer Service’.


* Bass Coast Shire: To see how local residents rated the Bass Coast Shire’s performance go to:

* South Gippsland Shire: To compare Bass Coast and South Gippsland, check out how local residents rated South Gippsland Shire’s performance at:

* State-wide results: To compare your local shire with the state-wide Local Government Community Satisfaction Survey results go to: