CLAIMS have been made that the contractors working for NBN Co in Wonthaggi (and elsewhere in Bass Coast) have completely stuffed up the process, leaving dozens of businesses and homeowners in the town without phone services and internet services for much of the day on Friday, June 24.
Already putting up with considerable inconvenience over the past few weeks, with lines dropping out, or completely out of landlines and operating on mobile, the situation went from bad to worse last Friday, prompting Telstra to step in.
According to a local IT expert, a Telstra officer explained to him what has happened.
“They’ve apparently been using 0.9mm connectors to join 0.4mm cable with the result that connection is intermittent, causing lines and the internet to constantly drop out.
“Telstra has been getting a lot of the heat for it when it’s not their problem, so much so that they’ve stepped in and taken over.
“They had a high-level meeting of Telstra executives today and escalated the whole problem which they perceived as getting out of hand.”
Business owners in Wonthaggi are livid. Many say they have lost thousands of dollars in lost business and have had to put off staff, some of them permanently.
SENTINEL CUSTOMERS: If you have been unable to book advertising today. Please use ads@sgst.com.au over the weekend or call our Korumburra office on 5655 1422 on Monday.
This will explain a lot !!! Our home internet has been running crap we are on adsl 2 via our phone line, we have noticed for the last month our internet has been dropping out constantly, running excruciatingly slow to the point we have to connect to iPads and phones to use the net, we start doing things and our net drops out, if the weather is slightly bad it drops out (this is normal for extream weather or very bad not slightly bad) and this is very very out of the ordinary for our internet connection, we have no issues at all with our internet that we can run 2 PlayStation 4’s non stop, 2 Xbox ones and 4 iPads as well as 3 phones and at times one extra PlayStation 4, our 3 tv’s, surround sound system and 2 computers and what ever else connected is connected to the net and running all at once at the same time with absoultly no issues at all!! It runs flawless, where as for the last month like i said we are struggling to even run 2 play stations and 3 iPads and have had to disconnect everything else as our net is running slow and can’t cope and dropping out !!! We often also reset our modem and settings to no avail, the reboot of the modem should fix issues but dosnt and often won’t get back online, It’s only been the last month and we said its been since NBN has been getting installed, the house phone has dropped out a few times while in use, we rang our provider and nothing has changed their end we have a expensive modem to cope with our connections and the second they started NBN we have had issues and are not happy considering how much we pay for internet in our home!! A great example Netflix and stan struggle and can’t run or the quality is soooo bad :(so thanks for confirming our suspicions, not happy at all, so bad we can’t rely on the Internet for study