A BENDIGO Bank customer in Wonthaggi has had her bank account completely drained of cash after using the bank’s ATM in McBride Avenue.

Jenny Wegert of Wonthaggi was alarmed when she received a phone call from the bank’s fraud department on Monday morning asking her if she had just withdrawn the majority of her money in Clayton; Ms Wegert said she didn’t.

It is believed a skimming device may have been used to scoop up Ms Wegert’s bank details when she used the ATM in Wonthaggi.

And as many as 24 other customers may have been hit.

“I wouldn’t know looking at an ATM if it has a skimmer or not,” she said.

Ms Wegert went to the Wonthaggi police station to fill out a statutory declaration confirming she was not in Clayton.

She then went to the Wonthaggi branch of the Bendigo Bank shortly after they opened and was told she was the second person to have money taken out of her account.

Bendigo Bank Wonthaggi declined to comment.

On Tuesday afternoon, Bendigo and Adelaide Bank media manager Simon Disney confirmed there was a skimming device on the ATM over the weekend, but has since been removed.

“The bank has fraud monitoring strategies in place to prevent, detect and quickly react to events such as skimming,” Mr Disney said.

“The bank takes these events very seriously and participates and cooperates with both industry partners and law enforcement to combat fraud.

“We encourage customers to follow these guidelines to protect themselves from fraudulent activity, including skimming:

  • Be mindful of your surroundings when making a transaction
  • If you notice any suspicious behaviour or devices at or around an ATM or EFTPOS terminal, do not proceed with the transaction
  • Many ATM and EFTPOS terminals are now fitted with a privacy shield to cover your PIN when being entered.
  • Be particularly cautious when entering your PIN if the terminal has not been fitted with one.
  • We recommend you use your spare hand to obscure the entry of your PIN in this case
  • Take care to ensure that your card is not taken out of your sight when making a purchase
  • Never allow your card to be swiped through a device other than the EFTPOS terminal
  • Notify us immediately if your card or PIN has been lost, stolen or compromised

“If a customer should have any concerns or queries, or if they notice any unusual activity on their account, we urge them to contact the Bank on 1300 BENDIGO (1300 236 344).”