By Shelby Brooks

THE Sentinel-Times recently caught up with Koo Wee Rup Woolworths employee and Bass local Nadine Mostert to chat about what it has been like working at a supermarket during a pandemic.

What made you want to work at Woolworths?

When I first started work at Woolworths Koo Wee Rup five years ago, I had just finished VCE and was looking for a part-time job.

I had heard from family and friends that the store was very community-focused and an enjoyable workplace, which really attracted me to the role.

I have since confirmed in my five years working here that being part of the Woolworths team is a promising career and I am still happily here today as an Assistant Service Manager.

What do you enjoy about your job?

I am very community-focussed and in my job at Woolworths we are encouraged to give back to and get involved in the community.

I really value this as part of my role in customer service.

I thrive on the social interaction between myself and our local customers.

I have also seen through working at Woolworths that our teams are like family.

We all get along extremely well and I love the sense of belonging that I feel within our team.

I appreciate the encouragement we receive from the company and our fellow managers to strive for our best and the opportunities we receive to progress within the business and to further our leadership skills.

What is the hardest part about your job?

The fast-paced nature of customer service within a supermarket can be challenging at times, but while this can be demanding, I also feel a sense of accomplishment when we can come together as a team and face these challenges together.

What would you recommend to someone who wants to start their career at Woolworths?

I would highly recommend working in the customer service industry with Woolworths.

There are endless opportunities to grow, professionally and personally, and progress through the leadership levels of the company.

I have worked with so many team members who have worked for Woolworths since they left school, many who have worked with the company for over 20 years and are still continuing their career with Woolworths today.

For anyone who is wanting to start their career with Woolworths, I would say to absolutely just go for it!

Where do you see yourself and the industry in the future?

At the moment, I still see myself working for Woolworths in the future.

I really enjoy working at store level and being able to interact with customers and team and offer great customer service.

I’m also proud of the direction and progress the company is making towards addressing the issues of sustainability and food waste.

As a qualified pastry chef and food-lover myself, I am extremely passionate about showing the community, particularly children and schools, the importance of sustainability and fresh food.

I would love to be more involved in this process in the future.

In this particularly busy period, we have heard stories of customers leaving notes of appreciation, flowers and cards for teams working in their local stores. Have you or your team received anything like this?

As customer service team members, we are obviously facing challenging circumstances, but many members of our community have been very kind and thankful.

Most days we have been receiving lovely and reassuring comments, which really brightens our day.

It is uplifting to be thanked and appreciated by our customers and makes working in our essential jobs much easier.

A couple of weekends ago, all team members working on the day were delighted to receive a pot of flowers each from a very appreciative regular customer.

Our team was pleasantly surprised to receive such a warming, thoughtful gift, one which we will all remember.

We are extremely grateful for these lovely regular customers and we will continue to serve our community as best we can.

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