Frequently asked questions

 

How do I change my password?

1. Login 

2. Go to the My Account page (a link is in the header) 

3. Type in your new password and click Update

    

What devices can I use my subscription with?

A digital subscription allows you access on desktop, mobile and tablet.

   

I’m getting an ‘invalid username or password’ message

Try your email and password combination again. If it still doesn’t work, click on ‘Forgot password’ in the login popup window. Enter your email address. Check your email inbox for a password reset link. If you can't see the email check your spam folder. The password link expires one hour after being sent.

   

What is meant by unlimited?

You can read as many articles as you like without reaching a limit. Subscribers get access to all the important news of the day across all devices.

   

Can I read articles on the website if I don’t subscribe?

Only subscribers have unlimited access to every article. 

   

I'm not receiving my password reset email

Sometimes password reset emails get caught in your spam or junk folders. Please check there. If you can’t find the email, please email news@sgst.com.au

 

My Account

How do I change my email address?

Go to My Account. In the My Details section, type your new email address and click the ‘Update’ button.

   

How do I cancel my subscription/account?

Go to My Account. Click ‘Cancel subscription’ next to the name of your plan. A popup box will ask you to confirm the cancellation. Your account page will remain accessible for 30 days after cancellation.  

   

How do I restart my subscription after cancelling?

You can sign in and restart your subscription up to 30 days after cancellation. Go to My Account. Click on ‘Restart subscription’ next to the account status. 

   

How do I get more help?

We are here to help. Email us at news@sgst.com.au if you need assistance with the website.